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A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here

All positions are contingent upon budget appropriations. 

Please send any inquiries to employment@rowan.edu 

Director of Online Student Success, Rowan Online - Rowan University

Apply now Job no: 500121
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Managerial, Professional

Director, Online Student Success
Division: Rowan Online
Supervisor: Chief Executive Officer, Rowan Online

 

Position Summary:

Reporting to the CEO for Rowan Online, the Director of Online Student Success will lead the development, implementation, and management of a student success unit dedicated to providing comprehensive support for online learners within Rowan Online. This unit will operate within Rowan University’s broader advising and student services policies and processes, ensuring integration with University-wide structures while catering to the specific needs of online students. The Director will imagine and staff a new team that includes leaders for undergraduate students, graduate students, and student success analytics. 

This role focuses on the unique needs of online learners while ensuring services are holistic, proactive, and aligned with Rowan University's commitment to student success. The ideal candidate will possess significant leadership experience in online education, a deep understanding of the challenges and opportunities in online learning, and a proven ability to lead teams in the delivery of student-centered, data-driven advising and student support services.

This position succeeds when every student enrolled in Rowan Online starts, attends, learns, and graduates.

Key Responsibilities:

Leadership and Unit Development:

  • Lead the strategic planning, development, and implementation of a student success model that supports undergraduate and graduate online learners and aligns with national standards and Rowan University’s mission.

  • Build, manage and support a high-functioning team, including recruitment, training, supervision, and mentorship of Assistant Directors and Advisors/Success Coaches

  • Foster a collaborative, innovative, and inclusive team environment that promotes continuous improvement and successful student outcomes

 

Operational Management:

  • Ensure the use of student lifecycle technology platforms to enhance service delivery and improve student outcomes.

  • Oversee daily operations of the online advising unit, including transcript review, course selection, degree planning, and prior learning credit support.

  • Implement and maintain advising protocols that adhere to a holistic, proactive advising model, ensuring effective service delivery and student success.

  • Manage the department’s budget, including resource allocation and expenditure monitoring.

Holistic Advising and Student Success Coaching:

  • Monitor student progress and retention, using data-driven approaches to identify at-risk students and implement early intervention strategies.

  • Champion a holistic advising approach that integrates academic, career, financial, and personal coaching into advising practices.

  • Oversee ongoing professional development programs for advising staff to ensure training in best practices, academic policies, and student support resources.

Collaboration and Integration:

  • Coordinate with university stakeholders, including faculty leadership, student support offices, Academic Affairs, Financial Aid, and the Registrar, to support seamless student transitions between online and on-campus programs when required.

  • Act as a liaison between the online advising unit and other student service providers to ensure a comprehensive and coordinated support network for online learners.

Student Engagement and Retention Initiatives:

  • Publish daily, weekly and longer-cycle reports on student engagement and success

  • Develop and lead initiatives aimed at increasing student engagement, retention, and degree completion.

  • Implement proactive retention strategies, including early warning systems and personalized support plans to improve student persistence and enhance student success.

  • Collaborate with Assistant Directors to support successful prospect development and melt reduction strategies and to ensure effective student onboarding. 

  • Collaborate with strategic enrollment partners to forecast and improve enrollment and retention outcomes.

  • Develop communication plans and outreach initiatives to promote advising services and engage students in proactive advising activities, including orientation and virtual workshops

Assessment and Continuous Improvement:

  • Collaborate with Rowan Online operations team in developing assessment tools to evaluate advising services.

  • Analyze data related to advising outcomes, student satisfaction, and retention rates to inform decision-making and improvement efforts.

Technology and Innovation:

  • Collaborate on the implementation of advising platforms, CRM systems, and data analytics tools to track student progress and inform continuous improvement.

  • Drive the adoption of new technologies and methods to enhance student engagement, retention, and advising practices.

Diversity, Equity, Inclusion, and Belonging (DEIB):

  • Develop and implement advising services that meet the diverse needs of students, including those from various linguistic, cultural, educational, and socioeconomic backgrounds, including relevant training for staff.

  • Collaborate on university DEIB initiatives to promote equitable student success outcomes.

Required Qualifications:

  • Expertise in using data to improve student outcomes.

  • Master’s degree in Higher Education, Counseling, Educational Leadership, Student Affairs, or a related field.

  • A minimum of 5 years of progressive experience in academic advising, student success, or student support, with at least 2-3 years in a leadership role in an online or hybrid education environment. 

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Preferred Qualifications:

  • Proven experience developing and implementing student success models that support diverse student populations, including online learners, adult students, and first-generation students.

  • Experience with advising technologies (e.g., Slate, EAB/Starfish, Banner, Tableau, DegreeWorks).

  • Strong leadership, team-building, and staff development skills, with the ability to inspire and motivate a team.

  • Demonstrated commitment to diversity, equity, and inclusion in student success practices.

  • Experience with prior learning assessment and credit for prior learning pathways.

  • Knowledge of budget management and strategic planning related to enrollment and student retention.

 

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Applications close: Eastern Standard Time

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Director of Online Student Success, Rowan Online - Rowan University Glassboro, New Jersey

 

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Rowan University is home to eight colleges and nine schools. For more information on these colleges, please click here.

Now celebrating its Centennial, Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation, commitment to high-quality and affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university, as reported by The Chronicle of Higher Education.

Non-Discrimation at Rowan University

Rowan University celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz, Administrative Assistant, OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply. 

Pursuant to Title IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, titleIXcoordinator@rowan.edu, 856-256-5440.

For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here. 

More Information

Residency Requirements

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Annual Security and Fire Safety Report

Rowan University is committed to assisting all members of the Rowan community in providing for their own safety and security. The Annual Security and Fire Safety Report is available on the Department of Public Safety website at: https://sites.rowan.edu/publicsafety/_docs/annual_security_report.pdf

If you would like to receive a hard copy of the Annual Security and Fire Safety Report which contains this information, you can stop by the Department of Public Safety Office, located at Bole Hall Annex, 201 Mullica Hill Road, Glassboro, NJ 08028 or you can request that a copy be mailed to you by calling (856) 256-4562 or 4506.

The report contains information regarding campus security and personal safety including topics such as: crime prevention, public safety authority, crime reporting policies, fire safety, disciplinary procedures and other matters of importance related to security on campus. The report also contains information about fire statistics in Rowan University Residential Facilities and crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the University; and on public property within, or immediately adjacent to and accessible from the campus. This information is required by federal law, Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or "Clery Act" and is provided by the Rowan University Department of Public Safety.